Soap bags are made from soft materials to help save your soap- and keep all the bits as it disolves useable.
Soft material great for exfoliating your skin while you wash. Hang to dry. washable.
I don't antisipate you will be returning your product, but sometimes it isn't a great fit and that is OK. The Bath Witch prides its business on great customer service, please give us the opportunity to make you happy. If making you happy is offering a refund, we will gladly do that as well.
Contact The Bath Witch as soon as there is a problem.